At Third Web Solution, we strive to ensure your satisfaction with our digital products. However, we understand that there may be circumstances where a refund is necessary. This Refund Policy outlines the conditions under which you may request a refund and the applicable fees.

1. Eligibility for Refunds

1.1 7-Day Refund Window:
You are eligible to request a refund within 7 days from the date of purchase. To be eligible for a refund, the following conditions must be met:

• The request must be made within 7 days of the purchase date.
• The product must not have been downloaded, installed, or used beyond reasonable testing purposes.
• You must provide a valid reason for the refund request, detailing why the product did not meet your expectations or needs.

1.2 Non-Refundable Circumstances:
Refunds will not be issued under the following circumstances:

• Requests are made after the 7-day refund window.
• If the product has been fully downloaded, installed, or used.
• If the product has been modified or altered in any way after purchase.
• If the request is based on issues related to compatibility that were clearly stated in the product description.

2. Refund Process

2.1 Requesting a Refund:
To request a refund, please contact our customer support team at [Your Contact Email] within the 7-day refund window. Include your order number, purchase details, and the reason for the refund request. Our team will review your request and respond within 3-5 business days.

2.2 Approval of Refund:
If your refund request is approved, we will process the refund to your original payment method. The refund amount will be the purchase price minus any applicable fees (as detailed in Section 3).

3. Deduction of Fees

3.1 Payment Partner Fees:
Please note that refunds are subject to deductions for payment partner fees. These fees are charged by our payment partners, including but not limited to:

• Bkash: For Bangladeshi customers using Bkash, a fee will be deducted based on the transaction processing fee charged by Bkash.
• Paddle: For international customers using Paddle, a fee will be deducted based on the gayeway conversion and transaction fees charged by Paddle.

3.2 Deducted Amount:
The exact amount deducted will vary depending on the payment method used and the corresponding fees. We will provide a breakdown of the deducted fees when processing your refund.

4. Refund Timeline

Once approved, refunds will be processed within 7-10 business days. The time it takes for the refunded amount to appear in your account may vary depending on your payment provider and the specific financial institution.

5. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at: support@thirdwebsolution.com